Critically-acclaimed as one of the best hotel management and customer service books by leading hospitality schools worldwide, A Wealth of Insight profiles more than thirty-five of the world's best luxury hoteliers on exactly what it takes to lead and manage some of the most legendary hotels and resorts.
A Wealth of Insight has been named required reading for students of hospitality, current and future hotel managers including directors across the leadership team, as well as executives working in high-end customer service industries eager to understand how world-class hospitality teams are built, nurtured and empowered for success.
“Both in thought and art, this volume details every aspect of a world-class guest experience. A Wealth of Insight is intelligently written and comprehensive in its reflection, culminating in an impressive, long-overdue publication of this nature and magnitude.” —Dr. Dimitrios Diamantis, Dean of Graduate Studies, Les Roches, Global Hospitality Education, Switzerland
“Mr. Kanani’s interviews take us behind the scenes of a complex industry—revealing the needs, behaviors and demands of both guests and colleagues through the career experiences of five-star general managers who know them best.” —Philip M. Barnes, Regional Vice President and Managing Director, The Savoy Hotel, London
“A Wealth of Insight should be required reading for students enrolled in hospitality management degree programs. Kanani writes in a direct and accessible style that inspires as it informs, and has created a book that should be on the coffee table of every hotelier and that should be gifted to every hospitality student upon graduation. A pleasure to read and savor, A Wealth of Insight is a reminder of why we love this industry.” —Tony Simons, Professor of Management & Organizations School of Hotel Administration, Johnson College of Business, Cornell University
“Kanani has written an important book that details the very best attributes and behaviors of truly successful luxury hoteliers around the world. A Wealth of Insight should be read by all students of hospitality seeking to understand, from a leadership and luxury lens, exactly what it takes to deliver exceptional service in this industry.” —Stowe Shoemaker, PhD, Dean, William F. Harrah College of Hospitality, Michael D. Rose Distinguished Chair, Lincy Professor, University of Nevada, Las Vegas
“A Wealth of Insight is a beautiful and meaningful tribute to the art of making people the best they can be. Kanani’s insightful profiles prove that the only way a five-star hotelier can ensure a quality experience for both guests and colleagues is by setting the tone at the top and leading by example.” —Katherine Melchior Ray, Former Vice President of Luxury Brands, Hyatt, Former Vice President of Marketing, Louis Vuitton Japan
“A Wealth of Insight has much to offer students of hospitality as well as those who simply love to travel. This book will certainly be in our College’s library and our reception area.” —Dr. Dennis Reynolds, Dean, Barron Hilton Distinguished Chair, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston
“I truly enjoyed reading A Wealth of Insight. It is a very inspiring book with many life and leadership lessons for both hospitality students and managers. I highly recommend it to future leaders of this industry.” —Prof. Fevzi Okumus, Editor-in-Chief, the International Journal of Contemporary Hospitality Management, CFHLA Preeminent Professor, Rosen College of Hospitality Management, The University of Central Florida
“As the luxury tourism industry gains considerable momentum in emerging markets, A Wealth of Insight serves as a truly unique reference and guide from five-star hoteliers worldwide on how best to deliver on the promise of an extraordinary guest experience.” —Lanre Akinola, Editor, African Business, Former Director with the Bloomberg Media Initiative Africa, Former Editor, This is Africa, Financial Times